See below for frequently asked questions regarding account set up, credentials, and applications.
New MyNCR Login Process (Effective October 19, 2025)
The MyNCR platform now uses Multi-Factor Authentication (MFA) for enhanced security. The login process now requires users to sign in with their email address instead of usernames. Usernames are no longer in use. If you need to change the email address associated with your account, a new account must be created, and the old one must be deleted or disabled. This can only be done by your dedicated Customer Administrator or by the MyNCR Administrator Application team. If you don’t have a dedicated Customer Administrator, please reach out to us at: AdministratorMyNCR.Application@ncratleos.com
📄 A full PDF guide with screenshots for the new MFA-based login process is available here: View MFA Login Process PDF
This section applies to users who have been recently registered in MyNCR, but are signing in for the first time and have not yet set a password or MFA method.
Step 1 – Enter your email address
Go to the MyNCR Login Page and enter the email address associated with your account. At this stage, no password is required yet.
Step 2 – Choose how you want to verify your identity
After entering your email address, you will be prompted to complete Multi-Factor Verification. From the dropdown, choose one of the following options:
Step 3 – Set up MFA using an authenticator app
If you select Authentication App, a QR code will be displayed. Scan this QR code using an authenticator app on your mobile device.
We recommend using Microsoft Authenticator, available on:
You may also use any other authenticator app that supports QR code–based MFA.
Step 4 – Enter the verification code
After scanning the QR code, your authenticator app will generate a time-based verification code. Enter this code in the field shown on the screen and click Verify.
Step 5 – Create your password
Once verification is successful, you will be prompted to create a new password. Your password must meet all of the following requirements:
Enter the password again in the confirmation field, then click Continue. After this step, you will be signed in and taken directly to the MyNCR portal.
Step 1 – Login using your email address
Go to the MyNCR Login Page and enter your email address. Usernames are no longer supported.
This login screen includes the “Forgot your password?” link and the “Keep me signed in” checkbox, both located under the password field.
Step 2 – Enter your password
After entering your email, type in your password. You may be prompted to reset your password depending on system requirements.
Step 3 – Send the verification code
Click on “Send Verification Code”. A code will be sent to your registered email inbox.
On this screen, you can also switch to authentication via Authenticator App by clicking “Switch to Authenticator App”.
Step 4 – Enter the verification code
Once you receive the code, enter it in the field provided to complete the login process. This ensures that only verified users can access their accounts.
If you prefer email-based verification instead, click “Switch to Email OTP”.
The MyNCR MFA experience is being enhanced to make sign‑in faster and more flexible, while maintaining strong security. These improvements will roll out progressively. When each enhancement becomes available, a notification banner will appear in the MyNCR portal with guidance.
Week 2 – February Enhancements
1) New Authenticator App Option (Faster Sign‑In)
After entering your email address and password, you will be able to receive a one‑time verification code directly in your authenticator app instead of via email. This removes one step from the current sign‑in flow and reduces login time.
How this works:
2) MFA Preference Selection (Email or Authenticator App)
Users will be able to choose and change their preferred MFA method at any time. You can switch between receiving verification codes by email or through an authenticator app, based on what is most convenient for you.
Week 2 – March Enhancements
“Keep Me Signed In” Option (Trusted Devices Only)
After successfully completing MFA, you will see an option to “Keep me signed in.” When selected, you will not be prompted to enter your credentials or MFA again on the same device and browser for seven (7) days.
How to use this option:
If you do not see these options yet, they may not be enabled for your account. Watch for the in‑portal notification banner as each feature becomes available.
If you've already completed First Time Log On but cannot access your account, click the “Forgot your password?” link located beneath the password field on the login screen. You will receive an email containing a password reset link, valid for 30 minutes. Your new password must be different from your previous passwords.
Refer to the screenshot above to see the exact location of the “Forgot your password?” link on the login screen.
If you are still unable to reset your password, contact your assigned Customer Administrator.
Q: I didn’t receive my verification code. What should I do?
Check your Spam or Junk folders, as automated emails may be filtered there. If the code doesn’t arrive within a few minutes, click “Send Verification Code” again. If you still don’t receive it, verify that your registered email address is correct. Contact your Customer Administrator or email AdministratorMyNCR.Application@ncratleos.com for assistance.
Q: I entered the verification code, but it says “Invalid Code.”
The verification code is time-sensitive and valid only for a short duration. Request a new one by clicking “Send Verification Code” again and enter the new code promptly.
Q: How do I reset my Authenticator App (scan a new QR code)?
You may need to reset your Authenticator app if:
What you need to do:
👉 Contact the Global Help Desk and request an MFA reset.
Once the Help Desk resets MFA on their side, the next time you sign in, you will automatically be prompted to set up the Authenticator app again, including scanning a new QR code.
Global Help Desk Contact:
Q: I forgot which email is linked to my account.
Since usernames are no longer used, your email address is now your login ID. If you’re unsure which email is associated with your account, contact your Customer Administrator or email AdministratorMyNCR.Application@ncratleos.com. A new account may need to be created if the email cannot be verified.
Q: Can I change my email address used for login?
No, MyNCR accounts cannot be reassigned to a different email. If your email must be changed, a new account must be created and the old one deleted or disabled. This action can be performed by your Customer Administrator or by the MyNCR Administrator Application team at AdministratorMyNCR.Application@ncratleos.com.
Q: I receive a “Server Error” during login.
Try using an incognito/private browser window or clear your browser cache. Then, reattempt login. If the issue persists, try again later as there may be a temporary network or server issue.
Q: I get a server error after logging in successfully.
Clear your browser cache, or switch to another browser. This often resolves post-login server display issues.
If you’re unsure who to contact, email your issue description, associated email address, and a screenshot (if available) to: AdministratorMyNCR.Application@ncratleos.com
| Issue / Problem | Contact Information |
| Supplier using iSupplier portal, Cloud SP portal, or needing access to Supplier portal for invoice upload/payment | iSupplier.ERP@ncratleos.com |
| Invoice-related issues or questions | InvoiceEngine.Application@ncratleos.com |
| NCR Atleos Invoice Disputes | Disputes.GBS@ncratleos.com |
| Cardtronics related Invoice Disputes | Disputes.Cardtronics@ncratleos.com |
| User registration in MyNCR or password reset | Designated Customer Administrator |
| User Registration in the Portal (no Customer Administrator available) | AdministratorMyNCR.Application@ncratleos.com (include MCN, Customer Name, and a sample Invoice number) |
| Portal Voyix login assistance | customerportal.admin@ncrvoyix.com |
| QuoteBuilder issues | support.quotebuilder@ncratleos.com |
| My Support Link (N@YS) or DLC (Download Center) applications | AdministratorMyNCR.Application@ncratleos.com (include issue description and screenshot) |
| Partner-related inquiries/orders/payments | Partner.Assist@ncratleos.com |
If you're a partner and need assistance, please refer to the contacts below based on your issue:
| Partner Issue / Scenario | Contact Information |
| User Registration in the Portal (no Customer Administrator available) |
partner.assist@ncratleos.com (Provide your full name and registered email address) |
| My Support Link (N@YS) or DLC (Download Center) applications | For DLC: partner.assist@ncratleos.com |
|
For general N@YS problems: SMSRoW.Administrator@ncratleos.com or
smsus.administrator@ncratleos.com (Include a short issue description and screenshot. The Level II support team will investigate and resolve the case.) |