How to Submit an Invoice Dispute - NCR Atleos Central

Step 1: Log in to NCR Atleos Central

Use your credentials to sign in to NCR Atleos Central.

Step 2: Open the Invoices Page

On the left-hand vertical menu, click the icon that looks like a page with a dollar sign 💲 to access the Invoices Page.

Step 3: Locate the Invoice You Want to Dispute

Use the Advanced Filter to search for the invoice by criteria such as:

• Invoice Number
• Account Name or Number
• Invoice Status
• Invoice Date or Payment Due Date
• Purchase Order or Quote Number
• Site Name or Country

Step 4: Open the Dispute Interface

Hover over the invoice row you want to dispute. On the right side, click the ⚠️ Dispute Invoice button to open the dispute form.

Step 5: Submit the Dispute

Fill out the required fields in the dispute form. Include a clear explanation and any relevant supporting details. Once completed, submit the form to initiate the dispute process.

Step 6: Track Your Dispute

Click the Invoice Disputes tab (next to the Invoices tab) to view the status of all submitted disputes.